Well, since apparently it is the trend, let me review Buckleguy.com for you.
Quick Verdict:
- A bit pricey
- Better quality than most
- Amazing Customer Service
I would say that I get 95% of my hardware from Buckleguy.com . They have really good finishing and amazing durability and build quality. They don't have an extremly fancy finishing (compared to Abas for example), but their products are more designed for the casual/rugged leather designs.
I can vouch for their buckles quality as I once used my belt for climbing (I used to weight 130 KG at the time, and used it along with 10 other friend to climb over a high wall and go swimming in a private pool.... oooops). A year later, the buckle is still as good as new.
Regarding their customer service, I had the following interaction with them:
- Ordered a Bordeaux piece of leather
- Received a Green one instead
- Emailed with pictures
- Less than hour later, I receive an email apologising for the error and informing me that they will ship the Bordeaux one within the day. (note that I live halfway around the world, not in the States)
- Next day i receive a tracking number for the shipment
- 25 days later, I still did not receive my shipment. Tracking Shows "In Transit"
- I contact Buckleguy, they follow up on it and tell me that USPS lost the package and that they will refund me the price of the Panel
- They refund me
- I receive my package 7 days later, so I contact Buckleguy to inform them and tell them to charge my card for the ammount they refunded me
- They refuse to recharge me and ask me to accept the refund as an apology for all the trouble!
For me, this is professional and just really really good business ethics. This made sure than even if I can find similar products for a bit cheaper somewhere else, I will always buy from Buckleguy because I know if anything happens, they have my back!
It's a pleasant offer and I may take you up on that some day.
I was lead to believe Lebanon was the most amazing place on Earth where one could ski by day and surf as the sun sets. How wrong I was, it seems!
Sad to hear there's no harvesting of local talent or produce. But at least everyone looks beautiful! So it's not all bad!
@Fadi
I’m headed to Beirut shortly, any suggestions on tool / raw material suppliers there?
@Fadi They are made on a pirate ship? 🤣
I've been looking at their site a couple of times now, never actually bought something though. Same Issue's as @Maru Tuchi and Mike.
Customs simply charge to much. The 12 EURO Mike talks about became even more recently (20 Euro I think, I'll have to check it in my accounting)
@Fadi Great customer service can beat a great product. With a forum post like that they will always get their money back in the long term, I wish more businesses would think like that.
Holy crap, that is AMAZING service on their end!
I wish I could get more from that store, problem is Belgium SUCKS when import duties get involved (12 EUR administrative fee + VAT + import) I have on occasion paid more to customs than the item(s) actually cost... :(
Thanks for the review Fadi,
I am willing to place an order since some time but haven’t done it yet because I am not much aware of the Customs matters, thinking that the order would not be as cheap as to buy in Aliexpress (I mean, dont know the limit amount for import taxes to be applied).
You know Fadi... I can manage to load containers but am totally lost with postal parcels hahaha
Would you like to share your experience concerning this point?
thanks😀
I buy a lot from Buckleguy as well, and it's been good service and quality, for sure. A great deal of their products are solid brass, so I'm happy to pay a bit more than some other places.